Shipping & Returns

-All gift card purchases are final and non-refundable.

-All returns for product must be pre-approved by us and accompanied by the original receipt and packaging slip with tracking number within 30 days of purchase.

-Shipping and handling charges are non-refundable.

- All products from return requests must be unused and undamaged. 

-We will not accept Cash On Delivery (COD) or third-party billing for return merchandise.

-We will not be responsible for items that we do not receive.

- Approved returns will be credited via the original purchase method.

- Approved returns are subject to a 5% non-refundable fee.

- In an event an item is damaged during shipment, please contact the carrier with your tracking number for refunds. We are not responsible for damaged items during shipment.

- Returns must be prepaid, insured by the customer, and shipped via the carrier of your choice.

- We reserve the right to refuse all refund and return requests.

REPACKAGE APPROVED MERCHANDISE AS FOLLOWS:

- Package the merchandise in its original container.
- Enclose the complete Return Form and the original Janey&Nell receipt or packaging slip.

- Ship package to:
Janey & Nell LLC
450 N Brice Road, Unit 116
Blacklick, Ohio 43004