Shipping & Returns
- All returns must be accompanied by the original receipt or packaging slip within 60 days of purchase.
- Shipping and handling charges are non-refundable
- All products must be unused and undamaged to ensure full credit. We will not accept Cash On Delivery (COD) on third-party billing for return merchandise.
- We will not be responsible for items that we do not receive.
- In an event an item is damaged during shipment, please contact the carrier with your tracking number.
- Original form of payment will be credited for your refund. It the item was a gift you will receive a credit in the form of an Electronic Gift Certificate to be used on Janey&Nell.com.
- Returns over $50 without proof of purchase cannot be processed and must be unused and undamaged.
- Returns must be prepaid, insured by the customer, and shipped via the carrier of your choice.
- We reserve the right to refuse a refund requested if it does not comply with policy.
- Package the merchandise in its original container, if available.
- Enclose the complete Return Form and the original Janey&Nell receipt or packaging slip.
- Ship package to:
Janey & Nell LLC
450 N Brice Road, Unit 116
Blacklick, Ohio 43004